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Privacy Policy
1. Introduction
Welcome to efosis.com (“we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://efosis.com and place orders with us.
efosis.com operates exclusively in Pakistan. Our business model is dropshipping: we list products sourced through the Markaz platform, set our own retail prices (which include our service commission), and coordinate order fulfilment through Markaz and affiliated courier partners.
By accessing or using efosis.com, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website.
2. Information We Collect
Information You Provide Directly
• Full name, delivery address (city, district, province, postal code — Pakistan only)
• Phone number (for order confirmation and courier contact)
• Email address (for order updates and customer support)
• Payment information — we do not store card details; payments are processed by JazzCash, EasyPaisa, or bank transfer
• Order history and product preferences
• Messages or inquiries you send to us
Information Collected Automatically
• IP address and approximate location (city level)
• Device type, browser, and operating system
• Pages visited, time spent, and click behaviour (via Google Analytics or similar)
• Cookies and similar tracking technologies (see Section 6)
Information from Third Parties
• Order status and logistics data from Markaz and courier partners (TCS, Leopards, Trax, etc.)
• Payment confirmation from JazzCash / EasyPaisa / banking partners
3. How We Use Your Information
• Process and fulfil your orders through our Markaz supplier network
• Send order confirmations, dispatch notifications, and delivery updates via SMS/WhatsApp/email
• Provide customer support and resolve complaints
• Improve website performance and user experience
• Comply with Pakistani tax and legal obligations (FBR, SECP where applicable)
• Detect and prevent fraud and unauthorised transactions
• Send promotional messages — only with your consent; you may opt out at any time
ⓘ We do NOT sell your personal data to any third party for marketing purposes.
4. Sharing of Your Information
We share your data only as necessary to operate our service:
• Markaz Platform: Your name, delivery address, and phone number are shared with Markaz to fulfil your order. Markaz has its own privacy policy; we encourage you to review it.
• Courier Partners: Delivery details are shared with the assigned courier (TCS, Leopards, Trax, or others) strictly for delivery purposes.
• Payment Processors: Transaction data is handled by JazzCash, EasyPaisa, or your bank. We do not receive or store payment credentials.
• Legal Authorities: We may disclose information if required by Pakistani law, a court order, FIA, PTA, or other competent authority.
• Service Providers: Hosting, analytics, and IT support providers who process data on our behalf under confidentiality agreements.
5. Data Retention
• Order and transaction records: retained for 5 years to comply with Federal Board of Revenue (FBR) requirements and Pakistan’s tax laws.
• Account and profile data: retained until you request deletion.
• Marketing consent records: retained until consent is withdrawn plus 1 year.
• Cookies: lifespan varies (see Section 6); most expire within 12 months.
6. Cookies Policy
efosis.com uses cookies and similar technologies to enhance your browsing experience:
• Essential Cookies: Required for the website and shopping cart to function. Cannot be disabled.
• Analytics Cookies: Help us understand traffic and usage patterns (e.g., Google Analytics). You may opt out via browser settings.
• Marketing Cookies: Used to show relevant ads. Placed only with your consent.
You can manage cookie preferences in your browser settings. Disabling essential cookies may affect website functionality.
7. Your Rights
As a user of efosis.com in Pakistan, you have the following rights:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Withdraw Consent: Withdraw marketing consent at any time by emailing contact@efosis.com
• Complaint: Lodge a complaint with the Pakistan Telecommunication Authority (PTA) or relevant data protection authority.
To exercise any right, email us at contact@efosis.com. We will respond within 14 business days.
8. Data Security
We implement reasonable technical and organisational measures to protect your personal data, including SSL encryption on our website, restricted staff access to order data, and secure third-party processors. However, no online transmission is 100% secure; we cannot guarantee absolute security.
9. Children’s Privacy
efosis.com is not directed at children under 13 years of age. We do not knowingly collect data from children. If you believe a child has provided us personal information, contact us and we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be notified via website notice or email at least 14 days before taking effect. The “Effective Date” at the top of this document will always reflect the latest version. Continued use of efosis.com after the effective date constitutes acceptance of the revised policy.
11. Contact Us — Privacy
• Email: contact@efosis.com
• Website: https://efosis.com/contact
• Pakistan Telecommunication Authority (PTA): https://www.pta.gov.pk